Why we ask questions

It is important to us that you feel safe as a customer and know that we are doing our utmost to prevent exposure to financial crime. Consequently, we have to ask you a number of questions when you become a customer of Nordea. Even if you have been a customer of Nordea for long, we also have to ask these questions. 

For example, we will ask you where the money in your account is coming from and what you want to use Nordea for as a bank. All information received from you is covered by the professional secrecy rules that Nordea is subject to. Note that we never ask for personal codes etc, and we never send e-mails with links for you to click on.

We use it to ensure that we always have the correct information about you and the way you use Nordea. 

For example, we use the information to see how you normally use our bank and to decide the frequency with which we should contact you. 

Yes, we do. As a bank we have the right to ask the questions that we find are necessary in order for us to have a sound knowledge of all our customers and the way they use Nordea.

If you have problems understanding and answering the questions, we’ll be more than happy to assist you. 

If you are a personal customer, please call +45 70 33 82 83. 

If you are a corporate customer, please call +45 70 33 82 84.

If you choose not to answer the questions or respond to us, it may ultimately affect the way in which you will able to use Nordea going forward. We value you as a customer and will of course do everything we can to avoid this from happening. 

We contact our customers in different ways. It may be through Netbank/Mobilbank or by letter or a telephone call.  

Many customers are asked to fill in a questionnaire online. Feel free to call us so we can help you. 

If you are a personal customer, please call +45 70 33 82 83. 

If you are a corporate customer, please call +45 70 33 82 84.

No. For several of the questions there are help texts that you can click on if in doubt about how to answer.

Generally, you need to provide a valid photo ID issued by the authorities and proof of address. 

If you are a corporate customer, depending on the legal form of your business, we will ask for copies of certain documents.

If you are in doubt about what documentation you must provide, we will be more than happy to assist you. 

If you are a personal customer, please call +45 70 33 82 83. 

If you are a corporate customer, please call +45 70 33 82 84.

If you are a personal customer, we need information about for instance 

• your occupation and source of income

• the way you use our bank, for instance for international transfers, and the size and volume of cash payments

• countries where you are subject to tax outside Denmark

If you are a corporate customer, we need information about for instance 

• everybody with a controlling influence over the company 

• the way your business uses the bank, for instance for international transfers, and the size and volume of cash payments

• countries where your business is liable to tax outside Denmark.

In addition, we need a copy of a valid photo ID, for instance your passport or driving licence. 

Yes, we do – no matter how long you have been a customer of Nordea. However, we do not put these questions to all our customers at the same time, and the questions we ask our personal and corporate customers differ.

We ask many of our customers to fill in a questionnaire online, and we may also ask these questions over the telephone, by letter or through Netbank/Mobilbank. 

We are aware that it might seem odd that you should answer these questions and provide proof of your identity if you have been a customer of Nordea for several years.

We are doing our utmost to prevent exposure to financial crime. Therefore, we have decided to ask a number of questions to ensure that we have a sound knowledge of you – and of all our customers.

Yes, the questions relate to your overall customer relationship with Nordea Danmark, that is, all your banking business and home financing. 

If you are a customer of Nordea Liv & Pension or Nordea Finans, you will be asked similar questions. We are not allowed to exchange information about customers as we are separate legal entities.

Yes. The rules are the same even if you live abroad. 

This means that for instance if you don’t have a health insurance card, you will have to provide some other proof of address. You will also have to inform us of your tax identification number (TIN) in the country you live in.

The online questionnaire is also available in an English version.

We are ready to help you with the online questionnaire. Just call +45 70 33 82 83 if you are a personal customer or +45 70 33 82 84 if you are a corporate customer.